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SHIPPING & RETURNS

SHIPPING POLICY

At Master Signs, we strive to provide our customers with efficient and reliable shipping services. Our goal is to ensure your decals and other products reach you in perfect condition and on time.

  • Processing Time: Orders are typically processed within 1-3 business days. Custom orders may take longer depending on the complexity of the design.

  • Shipping Rates: Shipping rates are calculated at checkout based on the destination and the weight of the items.

  • Delivery Time:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

    • Overnight Shipping: 1 business day

  • International Shipping: We ship to select international locations. Delivery times and shipping rates may vary based on the destination.

  • Order Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the delivery status of your package.

Note: Delivery times may be affected by holidays, weather conditions, or other unforeseen circumstances.

RETURN & EXCHANGE POLICY

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy to ensure you can shop with confidence.

  • Returns:

    • Items must be returned within 30 days of receipt.

    • Products must be in their original condition and packaging.

    • Custom orders are non-returnable unless they arrive damaged or defective.

  • Exchanges:

    • We offer exchanges for items that are defective or damaged upon arrival.

    • To initiate an exchange, please contact our team.

  • Refunds:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    • If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

How to Return:

  1. Contact our customer service team.

  2. Pack the item securely in its original packaging.

  3. Include a copy of the receipt or proof of purchase.

  4. Ship the return package to the address provided by our customer service team.

Note: Return shipping costs are the responsibility of the customer, unless the item received was incorrect or damaged.

Contact Us: If you have any questions about our Shipping or Return & Exchange Policies,

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